You’ve Got Questions

We’ve Got The Answers.

Taking on a new challenge can be daunting. But don’t worry, you’re in expert hands with us. Here you’ll find the answers to some of our most popular questions from first timer rider issues to what to bring it’s all here.

Don’t see your question below? No problem, give us a call, or send us an email and we’ll be sure to put you at ease and get you excited for your Swet journey!

Your First Ride

Do I need to create an account?
Do I have to have my own shoes?
Do you have locker rooms?
Do you have water or do I have to bring mine?
How early should I come?
What do I need to wear?
How does it work when I get there?


How old do you have to be to ride at The Swet Haus?
What if I can’t do everything in the class? I haven’t worked out in a while.
Is there a beginner class?
How is The Swet Haus different from the cycling classes offered at my gym?
How many calories are burned per class?
Can I ride if I am pregnant?
Will this class bulk up my thighs?
Is there any way to make the seat more comfortable?
Do cycling shoes really make a difference and if so, what type should I get?
Do you have childcare in the studio?

Purchases & Returns

What is your return policy?
What is your cancellation policy?
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